Product Support Solution Centre

We want you to be involved!  Customer Involvement is one of our core goals - read About Us and Our Philosophy for a summary of our goals.  By being involved in the future development of our products, you will ultimately benefit from a product that more closely matches your needs, and you will receive a product that is of higher quality.
 

We understand that it can be very frustrating when you are having a problem with computer software.  If that problem is with one of our products, we want to help you through these problems.  We do this in a way that is consistent with our philosophy - our goal of Customer Involvement (see above). 

If you are having a problem, we recommend that you do the following, in this order:

• Review the documentation for the product you are using.  You can find documentation for the Baslogue^® product by pressing F1 when running the software.  You can also find this documentation online on this website by following this link -- Baslogue Online Documentation.
   
• Review our Product Tracking site.  Our Product Tracking site allows you to review our list of known issues.  Maybe your problem has already been reported, and maybe it has already been fixed in a later version.  This site also allows you to send us a direct email describing  your problem.  Please restrict this service to specific problems that you have encountered and can describe in detail, allowing us to reproduce the problem.  For more general queries on how the product works, refer to the Discussion Forums and Direct Email as described below.
   
• Discussion Forums / Newsgroups.  If the above avenues have not answered your question, we invite you to post a message on our Discussion Forums.  We will see your message and respond to it within the forum, usually within 1 business day.  Your question and our answer will be visible to everyone who visits the forum, thereby benefiting everyone.
   
• Direct Email.  If you prefer not to post a message to our Discussion Forums then please send an email to the "info" email address given on the Contact Us page.